All new shoes can be exchanged within 60 days from purchase, but must remain in new condition where they can be sold as new to another customer. We recommend trying out your new shoes at home on a clean, dry surface, preferably on carpet, to verify a proper fit before wearing them into the workplace. Once shoes have been worn into the workplace, they cannot be returned or exchanged unless a defect is discovered.
If a shoe is less than 6 months old and, in our determination, shows normal wear, we will issue a full refund or 100% store credit towards a replacement.
No exchange or credit is given on shoes worn out or ruined due to work environment.
In the event that a shoe needs to be returned to SR Max due to a sizing or style exchange, SR Max will pay for the cost of shipping any replacement shoe from SR Max to you. However, it is the customer’s responsibility to cover the cost of returning the original shoe to SR Max, unless participating in the SR Max Return Label Shipping Program. All refunds will cover the original cost of the shoes, excluding any shipping cost paid by the customer at the time of purchase. Please include a copy of your original paperwork and a completed return form with your shoes, so that we can quickly locate your order information.
Please send returns to:
SR Max Slip Resistant Shoes
Attn: Returns Department
2222 Hessler Blvd.
New Castle, DE 19720