Tag Archives: customer service

The Customer Service Crash Course

 

Whether you’re a 16-year-old starting your first job as a grocery store cashier or a sales team veteran, a customer service refresher is never a bad thing. Working with the public can be challenging at times. Maybe a customer is just having a bad day, or maybe they do have a legitimate frustration with a part of the process that we could learn from if we are open-minded and ready to listen.

So have a seat because class is in session! Let’s go through the steps to becoming a customer service pro.

 

You’ll need some patience

In a perfect world, we’d be able to meet all customer needs at all times. Unfortunately, we live in the real world, so customers are going to have frustrations at times.

When these cases arise, all that you can do is remain calm and work with the customer to fix the issue. And if the customer becomes argumentative, never fight back. If you cannot fix the issue for whatever reason, refer the customer to your superior to work something out.

The customer service industry isn’t for everyone. If you don’t take being yelled at or criticized by strangers very well, then this may not be for you. It takes a lot of self-control, patience, and some thick skin to make it through some days. Just remember to try and use positive language, stay cheerful no matter what, and always attempt to satisfy the customer.

 

A strong work ethic is required

Customer service means long days on your feet or on the phone and a lot of interactions with customers. While you’ll be seeing or talking to dozens of customers throughout the day, their interaction with you is likely their only interaction with the company. Therefore, you need to be constantly on your game and ready to meet a customer’s needs at all times.

You won’t be able to afford any slacking off time. One bad customer experience can lead to a store complaint or a bad review online. So while some days feel longer than others, always remember to keep your work ethic up, stay positive, and be there for every single customer that you come into contact with.

 

You’d better know what you’re selling

It is ALWAYS your responsibility in any type of customer service field to be knowledgeable about the products that you carry. A lot of customers have questions before they make a purchase, so you should spend some time getting comfortable with the products that you sell.

However, if you really don’t know the answer to a customer’s question, it’s okay to say that you don’t know! Most customers will understand, but you should immediately find someone who does know the answer rather than just leaving the customer to fend for themselves.

And “I don’t know” is not a permanent solution. If this is your go-to answer for all questions, customers will begin to notice and get upset, so remember to keep the customer in mind and learn as much as you can about your particular business.

 

In conclusion…

The customer service field is all about catering to customer needs and keeping them happy. It requires patience, a strong work ethic, and a commitment to being knowledgeable about your particular industry. Customer Service jobs can be a lot of fun if you’re a people person, and most customers can be really enjoyable to interact with.

Class dismissed!

 

Looking for more helpful tips for your industry? Learn more at www.srmax.com !

 

Staying Safe While Working on a Cruise Line

As cruise ships continue to become larger and accident reports continue to progress in great numbers, we are left wondering what exactly is being done to better train crewmembers in the event of an emergency at sea or in port.  Every crew member should have at least some familiarity with how to properly handle any onboard situation, including how to best evacuate passengers in the event of the vessel becoming disabled, what to do in the event of an onboard emergency, and (most importantly) how to keep themselves safe while on the job, especially when it comes to slip and fall accidents.

Safety is the top priority for both passengers and crew members while on board the ship. As passengers are continuously coming on board for an unforgettable time at sea, crewmembers must enforce safety protocol for everyone on board, in order to make sure that no one’s life is put in immediate danger.

Food for thought: If crewmembers are not following proper protocol to maintain onboard safety, how can they be trusted with ensuring that passengers are kept safe? Here are a few safety tips that crewmembers should follow to guarantee that everyone remains safe and has an exceptional time while on board.

Know the Maritime Laws:

Since each vessel usually flies a foreign flag, it can be difficult to understand the difference between each country’s laws and what constitutes acceptable and unacceptable behavior. Be sure to learn your cruise company’s requirements,including regulatory maritime and cruise ship laws to ensure that you are putting your best foot forward at all times (and most importantly not endangering anyone).

Participate in Safety Meetings:

Upon each new boarding, crew members should participate in a safety meeting, usually carried out right before your ship leaves port. It is in these meetings that you will be informed of your duties in the case of an emergency, and will be required to know where you need to congregate in the event of an accident or evacuation.

Obtain certificates in Basic Firefighting, Survival at Sea and Basic First Aid:

Once on board a vessel, crew members are expected to know how to operate lifeboats, where the boats and rafts are located, how to launch them, and know about the different fire-extinguishers on board and what kind of fire they are used for. Basic First Aid is also required to address any type of non-life threatening injury while onboard.

Acquire a pair of Slip Resistant Shoes:

In order to help keep crew members accident free, slip resistant work shoes are a great asset to each worker’s uniform. With a slip resistant sole, crew members are kept safe at work and experience a decrease in slip and fall injuries when it comes to working around unseen spills.  

Other sea-worthy tips:

There’s actually more to sizing than meets the eye. When you’re on your feet for eight hours a day, your shoes need to fit perfectly. Or else…the improperly fitted shoe demons will haunt you until you find yourself cursing the creator of the first ever pair of shoes (there’s a history lesson here that this writer knows nothing about).

  • By protecting yourself with slip-resistant footwear, you are being a more effective team member. When you aren’t worried about slipping at work, you can do your job more adequately. When you aren’t worried about getting injured, you enjoy your time at work even more. Your overall health isn’t something to wager with, so by wearing the right safety footwear, you can protect yourself.
  • While you may be unaware of the risk that you are taking, you’re setting yourself up for an accident waiting to happen. By wearing proper slip resistant work shoes, you can do yourself a favor and help to reduce the risks associated with improper workplace footwear.
  • Foot injuries are among the leading causes of workplace injuries, safety shoes are designed to prevent those types of accidents from doing some serious damage.
  • The right pair of safety toe boots can protect you from falling objects, punctures, lacerations, sprains, and even falls. That’s a list that you that don’t want your feet to be a part of. With a pair of steel toed boots, these injuries can be prevented. You’ll also be saving yourself a trip to the doctor’s office and a few weeks with your foot wrapped and elevated.

These are just a few of the many safety recommendations for cruise ship workers when it comes to staying safe at sea and at port. It is crucial for us as crewmembers to understand that our responsibility is ensuring the safety of everyone on board (including ourselves), as well as our duty to protect passengers per maritime law.

For more information on work safety tips, visit us on our website at srmax.com.

 

Helpful Tips for New Bussers

So you’re new to the restaurant biz. By now, you’ve probably learned that restaurant jobs entail several hours on your feet while constantly having to run around picking up empty dishes and clearing tables. Oh, and then you get to remain on your feet as you spend even more time washing them in the kitchen.

But hey, you still play a key role in the restaurant. While you may believe that it’s far from glamorous, these are just the humble beginnings on your journey to becoming an award-winning chef someday. And even if being a head chef is not your ultimate goal, you are building a work ethic that will last a lifetime and cultivating your ability to work with a team.

In the meantime, here’s some of our tips for new bussers.

Don’t wait till the end of the meal to clear all of the dishes

People eat a lot of food and order a lot of different dishes throughout their meals. So unless you want to see Mount Dish Monster begin to rise up on tables across the restaurant, work with the waitstaff to clear dishes throughout the meal. You’ll thank us later.

For example, clear appetizer plates and soup bowls from earlier in the meal to make room on the table for the entree plates. Just remember to always ask if the customer is done with their plate before you take it from them. Imagine the horror of a five-year-old kid looking over to discover that his plate of half-finished mac and cheese has suddenly vanished. Now you have a screaming kid in full tantrum mode in the middle of your restaurant. Way to go. Nobody wants to deal with that, so just ask.

Be invisible when removing dishes from tables

Since you don’t have an actual cloak of invisibility on you, you’re going to have to improvise here. The best bussers are quiet and nonchalant while removing dishes from tables and taking them back to the kitchen to be washed.

Only use your hands to clear a table while customers are there. This means that you shouldn’t be rolling out large trays, buckets, or dish racks while your customers are eating. Nothing says ambient and peaceful dining like dishes clanking together on a dirty tray with leftover pasta sauce seeping through it.

Don’t forget about the unused tables

Obviously, it’s important to ensure that the tables being used by customers are cleaned prior to being used. When a customer is seated, they should find a clean table awaiting them. However, don’t ignore the other tables scattered around the restaurant that aren’t currently being used.

Imagine that you’re being seated at a restaurant. Your table is clean and set for you, but the table right next to yours is covered in used napkins, ketchup smears, and the other busser is asleep on the booth chair. That’s not exactly the look that your restaurant is trying to capture, and the customers notice this. Even if their table is clean, other nasty tables may give them the impression that this restaurant is dirty, so make sure that all tables are constantly being cleaned. Remember, you are part of a team.

Be helpful wherever you can, but recognize if you can’t

You’ve probably heard this before, but you should always go the extra mile. Not only is it the right thing to do, but it will also get you noticed by your superiors. Good bussers should learn as much as they can about the restaurant and its menu so that they can answer customer questions when they arise. Also, if you notice a small customer need such as a drink refill, you can help out with these simple tasks as well.

However, if a customer needs something or asks a question that you don’t know or don’t have the authority to complete, promptly find them a staff member who can help. Remember, these are still your humble beginnings, so it’s not time to go all executive chef right now. Help out where you can, get noticed, and start climbing up that food ladder!

Want to learn more about what SR Max® can do for you? Check us out at www.srmax.com

Helpful Tips for CNA’s

Nursing assistants are crucial parts of the overall nursing team, and their job is incredibly important. You’re on your feet nearly all day caring for residents and patients in a nursing home, and many of them can consume most of your time and attention.

In a job as important and challenging as this one, we’re sure that you’ll take all of the tips you can get. Here’s a few from the people who want to take care of your feet:

Obviously…Take care of your feet!

So we’re a bit biased when it comes to the most important part of the human body. However, for a CNA who spends most of the day on their feet, the foot really is important. Patients aren’t the only injured people in hospitals; employees can slip and hurt themselves as well, so you should take care in making sure that this doesn’t happen to you.

Having a pair of slip-resistant shoes is a great preventative measure that you can take. There are plenty of spills inside hospitals or nursing homes, so feeling confident and safe in your work environment is the first step in doing your job well. You also don’t want to come home to throbbing foot pain at the end of each day, so getting comfortable shoes with enough padding and support is necessary as well.

Keep a journal with you, and write until your hand falls off

Not actually…trying to do this job with one hand would be interesting. A CNA will spend the day doing so many tasks and juggling multiple patients. Unless your brain has a portable hard drive stored within it, you’re simply not going to remember everything.  

Therefore, it’s a good idea to keep a small notebook to write down what needs to be done for each patient, and any other reminders for yourself or questions for your supervisor.

This notebook can also be used to write down patient tendencies and other information about your day-to-day duties. Just write it all down so it becomes impossible to forget!  In addition to kicking forgetfulness to the curb, writing lists can also reduce your level of stress due to the fact that it gives you a chance to collect yourself and mentally prepare for the day ahead.

Ask ALL the questions

In this profession, there’s no such thing as “too many questions.” You’re handling the health and well-being of real people. If you don’t know how to do something, it’s a wise idea to ask someone who does rather than winging it on a real live human being.

Learn from your supervisor and observe everything that they do before you attempt it. Ask previous CNA’s what they have done in similar situations too. Learning from those who have been there before is the best way to start gaining experience. And remember: THERE ARE NO STUPID QUESTIONS especially when you are in charge of someone else’s care.

Organization = Relaxation  

Well, maybe not relaxation… but it will certainly make the daily duties a little less stressful!

A CNA is constantly running around in and out of rooms, taking care of several patients at a time. Even that sentence was a mouthful, so it’s hard to imagine what this job is like without actually doing it. If you don’t stay organized, the job will get the better of you.

Arrive to work a few minutes early and start planning out your day and prioritizing certain tasks. These tasks can be written down in your handy notebook that we talked about earlier. Also, gather all of the supplies that you need for each patient before entering the room to care for them.

Lastly, when you’re taking the vitals for various patients, make sure you document each of them immediately following the tests. This allows the patient records to stay up-to-date and all of the other practitioners can view the records quickly as well. Like we said, this job requires a lot of organization, preparation, and documentation.

Don’t forget about the most important factor in this equation: YOU!

To do this job, you need to take care of yourself. Whether this is by taking care of your feet, hands or anything else, always ensure that your health is the priority. If you’re sick you can’t provide the care that your patients need. Especially if you’re in a nursing home for the elderly, you cannot come to work with any type of bug because these patients are particularly susceptible to illnesses.

While this job is a handful, it is extremely rewarding being able to help so many people each day. Follow these tips, and you’ll be able to come home each day and kick your (well-taken care of) feet up on the couch and relax.

For more tips and information about the products we offer, check us out at srmax.com.

When Should You Replace Your Work Shoes?

So far you’ve been able to collect vital information from our blog on how to choose and clean your work shoes. But what happens when you’ve had your work shoes for years and they have lasted you countless shifts and they are slowly telling you that they’re ready for retirement?

Now, some people may go to the extremes of turning their work shoes into a D.I.Y. project and try and repair the shoes themselves. Is this a way to save money? Well sure, but will this improve your safety while on the job?

Absolutely not! It is a better idea to assess what you may need in your next work shoe and invest in a quality pair of shoes that will be able to do the job, while you’re on the job! Here are a few things that will let you know, without a doubt, that it’s time for a brand new pair of work shoes!

check your tiresCheck Your Tires

The tires of your car are one of the most important things to check on a regular basis. Why? Because they make sure our cars can get from place to place safely. The outsole of your work shoe functions the same way.

The outsole of your shoe assures that you can do your job quickly and effectively, without any accidents. If you see the outsole is worn down, then it may be time for a pair of new shoes.

Don’t Let Your Shoe “Talk”

talking shoes

The outsole of your shoe starts to separate from the upper, we refer to this as “talking”. Any sign of your shoes starting to separate is an apparent sign that it is time to invest in a new pair of work shoes. Not only can this look bad in your place of work, but it can also be very dangerous in a fast paced environment.

Do Your Soles Have Holes?  

Holey shoesUnder no circumstance shoe your shoe be “hole-y”! This is not only an unappealing issue, but it is also a safety issue. Depending on your work environment, small holes could quickly turn into big holes and leave you in a very unsafe situation. It’s important when you notice your shoe is worn in this way, that you work quickly to replace them.

You’ll Have to Replace Them Eventually 

There’s no hard and fast rule about the age of slip resistant shoes or how often you should buy new ones. Depending on your work environment, your shoes could last shorter or longer. Generally, slip resistant shoes will last between six and twelve months in the average work environment. Some may last longer, some not as long. Every pair of shoes has to be replaced eventually.

If you realize that you are running into these issues with your work shoes, then head over to the srmax.com website and see what shoes may be best for your industry.

Our Top 3 Greatest Shoes for Waiters

Whether you’re working part time to earn some extra cash or you’re a seasoned veteran to the serving game, you know that being a server can very rough on your body.

 

From carrying food to rushing in and out of a hot and busy kitchen, after your shift you can’t wait to kick off your shoes and prop your feet up. Because of this, having the right waiter shoes is even more important.

As a server, you want to keep a few things in mind when investing in a new pair of work shoes:

  • Cushion: Working a long shift is not only exhausting, but with improper shoes, it can also be painful. You want to make sure that the shoes you are wearing have the proper cushion in order to support and keep your feet comfortable through your whole entire shift.
  • Style: Now, this will depend on your restaurant’s environment. From upscale dining to a more causal and laid back setting, there are safe and comfortable shoes perfect for either atmosphere. You chose the one best for your work environment.
  • Arch Support: Arch support is crucial! Having a good shoe that supports the health of your foot will ultimately be more beneficial for you and your body.
  • Quality: Price may be your first concern, but buying better quality shoes actually saves money in the long run. Shoes that are constructed using the best materials and proper construction should serve you for well over 6 months, which means you don’t have to buy shoes as often.

 

Now that we’ve gone over the important things to consider when purchasing a work shoe, we decided to provide you all with a few examples! Here are some of our more popular slip resistant restaurant shoes.

Casual

To the left is our SR Max® Dover Slip Resistant athletic shoe and for the ladies we have the stylish Malibu women’s casual work shoe. This style comes in men and women’s sizes. This shoe is perfect for a more casual atmosphere.

Dover_SRM6100_SRM610-Pair 2MalibuSRM170-Profile

Dress Casual

The shoe on the left is our men’s SR Max® Providence Slip Resistant Dress Oxford. The shoe to the right is women’s SR Max® Bristol dress wedge. Both of these styles are appropriate for a setting that may be more of a business casual atmosphere.

Providence_SRM1800_SRM180-Pair2Bristol_SRM515-inside

 

 

Dress

To the left we have our men’s SR Max® Augusta dress shoe and to the right we have our women’s SR Max® Isabella shoe. These styles are perfect for more of a business professional atmosphere.

Augusta_SRM3020_Pair2Victoria_SRM525-profile

 

These are just a few of the wonderful style s that SR Max® offers for the typical types of restaurant environment. If the kind of shoe you need for your work environment was not listed, please visit our website and find your perfect shoe today!

Not Just Slip Resistant, But Very Efficient!

Article by Brinklee Bailey

SR Max®/ Saf-GardTM has some very exciting news to share! We have recently partnered with a company by the name of SolePower that will literally make your safety shoes full of power! What exactly does this mean? It means that with every step you take, SolePower’s technology combined with SR Max®/ Saf-Gard’sTM original work boot and MaxTrax® outsole, one of the most efficient and safest work boots is born.

SolePower Breakdown 4-2017

Here is an example of one of SR Max®/ Saf-Gard’sTM SmartBoot and just some of the groundbreaking technology featured within the boot. SR Max®/ Saf-GardTM typically creates and provides slip resistant work shoes for the hospitality, grocery, restaurant and manufacturing industries. With this new partnership, the manufacturing industry will be heavily impacted with the insightful technology built within this new shoe.

Technology and Data

Not only will this boot give you the ultimate protection for workers, but because of its ability to use the gate and impact of your stride, it provides power to different applications within the sole. Vital information needed to save time and money in the long run will be collected by using the technology of the shoe.

This advanced technology will be able to monitor workers’ efficiency while they are doing tasks, by continuously logging and tracking information. As workers move, there is enough power created for the GPS system, motion sensors and temperature sensor all to be activated. Having this data will assist in making it much easier to develop a course of action that will cause work sites and factories to run more smoothly.

Manufacturing-Employees-SR-Max-SolePower

The SmartBoot’s GPS feature will be able to track where any worker is located on a job site, therefore maintaining safety and accountability on any job. If a worker does experience any harm while on the work site, it will be easier for management to locate this employee and ensure their safety.

If those features weren’t enough for you, SolePower’s kinetic energy feature will also allow workers to charge their radios and cellphones, making it easier to reach them and always have a line of communication if needed. Every time the employee takes a step it generates power within the boot’s kinetic charger.

This technology has been deemed so powerful and so innovative that even the U.S. Army has partnered with SolePower to use their technology. They have used SolePower’s technology to provide their soldiers with a lighter form of power that the soldiers use daily.

Military-Patrol-SR-Max-SolePower

SmartBoots are designed to be the ultimate resource in making sure that work sites are as safe and efficient as possible.

To learn more about SolePower’s revolutionary technology, visit their website at http://www.solepowertech.com/ . To learn more about SR Max®/Saf-Gard’sTM safety shoes visit http://www.srmax.com/ .

Nurse Shoes

Best Shoes For Assisted Living Employees

Best Shoes For Assisted Living Employees

Working in an assisted living or nursing home facility can present a couple of hazards. It’s important to be protected with hand sanitizer, scrubs, medical equipment, and slip resistant work shoes so you can be prepared for anything that comes your way. With everything going on in the workplace, our goal is to keep you safe by equipping you with the best medical shoes for your busy day.

Out of your entire work wardrobe, we believe that your shoes are one of the most important pieces and we have dedicated ourselves to help you find the perfect shoes for you.

With constant running around, trying to meet immediate needs that some patients may require, your feet may be hurting by the end of the day.  We can’t provide you with an electronic foot massager for those days you are always on your feet, but we can give you the most comfortable and safest shoes in the workplace.

A couple of key points you want to take into consideration when it comes to your shoes are posture and safety. Take a look at these shoes that are both comfortable and slip resistant.Assisted Living shoes
Our Dansko clog is the leading shoe in the healthcare industry. It isn’t just a great shoe, for the construction of it is fantastic. They are specifically designed to help alleviate back pain that comes from walking all day. Dankso clogs have also been awarded the Seal of Acceptance  from the American Podiatric Medical Association. The SR Max® Dansko clogs are even equipped with our patented MaxTrax® outsole, which provides an exceptional slip resistant bottom.  You will be safely working in style and in comfort.

Nursing home shoesIf you are looking for a shoe with more flexibility yet still slip resistant, this is the shoe for you. Walk into work with these Skechers shoes, and your co-workers will not believe that they are your work shoes! With the technology and durability of the iconic Skechers brand and our top-performing slip resistant outsole, this shoe will not leave you disappointed. This shoe is equipped with full-length memory foam footbed that will make you feel like you are walking on clouds.

 

CLICK HERE FOR A FULL LIST OF TOP SHOE STYLES FOR ASSISTED LIVING EMPLOYEES. 

Why Should I Wear Slip Resistant Shoes?

Would you drive without a seatbelt or airbags?

Would you base jump or skydive without the right equipment?

How about ride a motorcycle without a helmet?

If you choose to do these things, you understand the inherent risks involved. But do you understand the risk you take if you don’t wear proper slip resistant shoes to work? You may have no idea of the risk you are taking, and how wearing the right safety shoes can alleviate those risks. Continue reading

How to Clean Slip Resistant Shoes [Part 1: Upper]

We occasionally get the question, “How do I clean my slip resistant work shoes?” After a recent discussion on Twitter, we decided to break this topic down here on Get a Grip!

To properly maintain your slip resistant shoes, there are two things you must consider: cleaning the upper and cleaning the outsole. A shoe’s “upper” is everything above the sole that covers the sides and top of the foot. This is the majority of the visible part of the shoe. A shoe’s “outsole” is the bottom part of the shoe that touches the floor. This is what makes the shoe slip resistant.

Today’s post will focus on cleaning and caring for a shoe upper. Continue reading