We take great pride in exceeding our customer’s expectations, and are always happy to hear from satisfied customers. Here are just a few testimonials from some of our loyal customers about our “Shoepeople” and how helpful they have been:
Andra made me feel like I was the only customer in the world. I was thoroughly impressed by her professionalism and demeanor throughout the process.Jacqueline F. Stop & Shop Store
After I explained what my specific problems and needs were, [Andra] ran me through a list of shoes that she thought would be more suited to me. She gave me great descriptions of each shoe, and even included personal endorsements for a few of them.Bobbie M. Black Oak Casino
Service like this is so important - thank you for caring!John D. The Cheesecake Factory Boise
I am writing to let you know that as a customer of SR Max, I am thrilled to have such a patient, pleasant and knowledgeable customer service representative. I have had no problems getting orders placed, receiving merchandise timely and/or making exchanges.Sue D. Marrero Healthcare
The shoes have been well received by the staff at Marrero Healthcare and are every bit as safe as they are advertised. Nexion, our corporate office, has really chosen a wonderful company to do business with for providing safety for our employees.Sue D. Marrero Healthcare
I wanted to let you know how wonderful Lynne and Andra have been. They have both helped me with every little thing, including talking with our regional safety person when I said I was trying to get a particular item that had not been approved yet. They are delightful, competent and patient which adds up to stellar customer service!Patty F. Whole Foods Market Petaluma
I am so happy with SR Max shoes. The customer service in Greensboro is excellent! Jessica has helped me many times and is always fast to respond.Carol L. Tropicana Casino and Hotel
Their service reps, Sandy and Andre, were the nicest people to deal with. They did everything in their power to get me new shoes, so I would have them to work for Mother's Day. What a great company!Lori S. Hoss’s Steak and Sea House
You are all outstanding! Thank you so much for you smiling voices and smiling emails!Judy T. Gregory Pest Solutions
I have enjoyed working with you over the last year. We feel the communication, and the customer service is very good as well as the products we receive. Anytime we’ve had an issue you have taken care of it promptly and courteously.Marcus G. Crosswind Industries
I know that our work-related slips and falls have declined so far and fully expect there to be far less than previous years when we were not wearing slip resistant footwear. Kudos to SR Max for a wonderful product and excellent service.Sue D. Marrero Healthcare
Noticed better traction on ice.Customer survey on Cold Storage Technology
Very durable! Good product!Customer survey on Cold Storage Technology
Very effective on ice and in sub-zero environments – worked great!Customer survey on Cold Storage Technology
Good durability – no rips, tears, etc.Customer survey on Cold Storage Technology
I didn’t slip and fall down once which doesn’t happen every winter.Customer survey on Cold Storage Technology
I work for WAWA. I wanted to let you know how much I appreciate the wonderful customer service I received from Lupe today. She was very helpful and patient with me. I hope the sneakers I ordered are as great as her!”-Deborah L.
Cory, a manger from Eat N Park, called requesting a copy of a receipt from a credit card purchase made with the store’s p-card. The only problem was that he had little to no information about the order. All he knew was that it was used and how much was spent and roughly when. Iliana did not give up looking for the order and consistently asked probing questions to attempt to locate it. After 13 minutes of being on the phone with him, she was able to finally narrow it down and email him a copy of the ticket he needed. Cory said that “Iliana ROCKS! I wanted to let you all know how awesome she was!
Ross from MRI called wanting to place an order for an employee. After placing an order, he then expressed his frustration about wanting to order shoes for himself and never finding anything in a 14 wide. Iliana directed him to look online and narrow his search by size and width. He admitted that he never thought about doing this as he always looked in the catalog. He asked for her to walk her thru putting the filters on online and he was able to find a pair that he was very interested in ordering. He then proceeded with placing the order with Iliana over the phone stating, “You are doing a great job and please tell your manager that I appreciate you!”
Thank you very much for carrying this type of sneaker in a 12 Wide width shoe. I have been trying to find a wide sneaker like this one for a while now, to help my sore toes that come from wearing a ‘skinny’ sneaker, so I just wanted to give you guys a call and say thank you very much for carrying this type of product, I really appreciate it, and that I hope you continue to do so. Thank you very much!-Mark B.
Rosa from the Department of environmental services with water, sewer, and streets stated that our Customer Service Representative, Brenda B. shows “Excellent customer service! She deserves raise!”
Bennett W., a manager at Boddie Noell store #2913 wanted to share his experience on the service that Our Customer Service Representative, Guadalupe provided. He stated that Lupe was “The best, Off the chain, the bomb, she was quick and decisive. We had two shoes that were discontinued and she helped find the correct substitute shoe for those employees, she was to the point, I would definitely hold on to her, she knows what she is doing!”